Privacy Policy

Ecobuild Solutions (Operations) Pty Ltd, including its FloorSure brand, respects your privacy and is committed to protecting personal information handled by us.

This Privacy Policy explains how we collect, use, disclose and manage personal information.

1. Personal information we collect

We may collect personal information including:

  • your name

  • business or company name

  • email address

  • phone number

  • delivery, project or site details

  • enquiry details and correspondence

  • information submitted through our website forms

  • website usage information, including through cookies, analytics and similar technologies

We generally collect personal information directly from you when you contact us, submit an enquiry, request product information, deal with us as a customer, supplier, builder, architect, engineer, consultant or distributor, or use our website.

2. How we use personal information

We collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries

  • providing product information, technical information and support

  • processing orders or commercial arrangements

  • managing customer, supplier and distributor relationships

  • arranging delivery, logistics and project support

  • improving our website, products and services

  • marketing and communications, where permitted by law

  • complying with legal, accounting and regulatory obligations

3. Website, cookies and analytics

Our website may use cookies, analytics tools, advertising pixels and similar technologies to understand website traffic, improve website performance, measure advertising effectiveness and support marketing activity.

You can usually disable cookies through your browser settings, although some website functions may not work as intended.

4. Disclosure of personal information

We may disclose personal information to:

  • employees, contractors and service providers

  • logistics and delivery providers

  • IT, website, hosting, analytics, CRM and marketing service providers

  • professional advisers, including accountants, lawyers and consultants

  • suppliers, distributors or project partners where relevant to your enquiry or order

  • government, regulatory or law enforcement bodies where required by law

We do not sell personal information.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia, including through cloud-based software, website hosting, analytics, CRM, email marketing or other business systems.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of transmission or electronic storage is completely secure, but we use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we hold.

7. Access and correction

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to your request.

8. Complaints

If you have a privacy concern or complaint, please contact us using the details below. We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

9. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Ecobuild Solutions (Operations) Pty Ltd
Email: floorsure@ecobuildsolutions.com.au
Phone: 02 9981 3900
Address: 10 / 32-36 Dunheved Circuit, St Marys, NSW 2760

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be available on our website.

Last updated: May 2026